December 2016 Mediasite Administrator Update(Archive)
DELTA Move
DELTA offices are moving this month. Friday, December 9th, is DELTA’s last day in Venture 2. The move will not impact Mediasite operations, but DELTA personnel will be working from various locations, which could impact communications. Email will be the best contact method for DELTA personnel after December 9.
As always, email mediasite-help@ncsu.edu for any Mediasite related issues.
MUG Meeting — Save the Date!
The next NC State Mediasite Users Group meeting is February 1, 2017 from 2pm-3:30 p.m. in Poe Hall, room 202. The agenda is forthcoming and will be sent to the Mediasite email list.
Test Your Production Workflow
The Mediasite testing environment is available 24/7. The test server is on version 7.0.28. The most recent Image is 7.1.11, the most recent recorder version is 7.1.12 Build 3840.
- Every Mediasite Instance is on the test server.
- You have access to your test Instance, 24/7.
- The URL is instancename-testing.online.ncsu.edu/online/manage
- If for some reason you can’t log in, or someone on your team can’t login, contact us at mediasite-help@ncsu.edu.
All Sonic Foundry Release Notes, bug fixes and known issues are available on the Sonic Foundry Support website.
New Recorder Version Released
Sonic Foundry released recorder software version 7.1.12, Build 3840 on December 8. We have updated the test environment so it is available for testing.
For your convenience, Release Notes are below. Please familiarize yourself with the new features, bug fixes and known issues and test your production workflow accordingly.
New Features
7.1.12 Build 3840
| Category | Highlight | Features |
| Recorder Software | Performance | Provide the ability to deliver both scaled remote images and native resolution. |
| Publishing | Provide the ability to automatically publish MP4 presentations to a network drive or attached storage. | |
| Recovery | Add presentations to presentations page prior to recovery and display recovery progress while recovering. | |
| Recording | Added the ability to insert chapters into a presentation while recording. | |
| Recorder Software & Configuration | Settings Interface | Added the ability to display and set the current default template in the Recorder interface. |
| Settings Interface | Check the Support Portal for newer version of software on startup. Check the Support Portal for a newer version of the software when checking for updates from the system settings page. | |
| Recording Interface | Improve the appearance and functionality of the audio meter, audio slider, and audio source properties. | |
| Settings Interface | Combine the image advance presets and image processing pages. | |
| Recording Interface | Display signal information for out of range signals. | |
| Security | Enabled setting to provide support for TLS 1.2 communication between Mediasite Video Platform and the Recorder. | |
| Recording Interface | Added vertical and horizontal position sliders to the video source properties for analog devices on RL120-R1 Recorders. | |
| Logging | Log the reason for reboots and shut downs in the Windows event logs. |
Major Fixes
7.1.12 Build 3840
| Log Number | Resolution |
| #44916 | Fixed the problem in Recorder where the selecting the IP device Reconnect button removed the IP device as the selected capture source. |
| #44921 | Fixed the problem in Recorder where the remote audio slider was reset after refreshing the page. |
| #44928 | Fixed the problem in Recorder where the IP device status did not update if connection to the device was lost. |
| #44930 | Fixed the problem in Recorder where excessive logging occurred if connection to an IP device was lost. |
| #44989 | Fixed the problem in Recorder where refreshing the Recorder application after opening a Smooth Streaming presentation on the local player made the Recover Presentation option available, which could lead to a failed recovery. |
| #45103 | Fixed the problem in Recorder where resetting all settings deleted log files. |
| #43023 | Fixed the problem in Recorder where deleting recovered presentations could leave empty folders in the recorded presentations directory. |
| #43200 | Fixed the problem in Recorder where the stop command was not logged if a presentation was recovered. |
| #44594 | Fixed the problem in Recorder where the wireless network name no longer updated when the Recorder lost signal to the network. |
| #44770 | Fixed the problem in Recorder where Edge browser was detected as Chrome. |
| #44825 | Fixed the problem in Recorder where the IP device status disconnected briefly when updating the device name or credentials. |
| #44878 | Fixed the problem in Recorder where a presentation status reported ‘Recovered’ when recovery failed for presentations with short duration. |
| #44899 | Fixed the problem in Recorder where Picture in Picture was displayed in both in and out views. |
| #44929 | Fixed the problem in Recorder where the IP device was no longer listed in the input devices dropdown if connection to the IP device was lost. |
| #44944 | Fixed the problem in Recorder where video could be displayed in the out view during a pause after the preview process had crashed and recovered. |
| #44988 | Fixed the problem in Recorder where starting, stopping and pausing transitions were not always displayed in the user interface. |
| #44997 | Fixed the problem in Recorder where presentations with pauses or signal changes could be unplayable in some browsers. |
| #45012 | Fixed the problem in Recorder where presentation recovery was sometimes necessary because the first timestamp sent to the transcoder was not zero. |
| #45014 | Fixed the problem in Recorder where many ‘older audio/video timestamp’ errors were logged when switching to an IP device. |
| #45046 | Fixed the problem in Recorder where a low memory error could be displayed if the Recorder was running continuously without reboot for a number of days. |
| #45165 | Fixed the problem in Recorder where the SSLConfirm.html page didn’t exist. |
| #45250 | Fixed the problem in Recorder where dropped audio frames could lead to recording failures. |
| #45287 | Fixed the problem in Recorder where Picture in Picture presentations sometimes required recovery when finished recording. |
| #45288 | Fixed the problem in Recorder where a lengthy recording statistics file could cause a publishing failure. |
| #44169 | Fixed the problem in Recorder where IP devices did not appear in device selection dropdown if the connection to the camera was down during Recorder startup. |
| #44468 | Fixed the problem in Recorder where encoding settings could be deleted on an RL120-R1 if an unsupported default template was assigned to the Recorder. |
| #44483 | Fixed the problem in Recorder where the user interface did not display property when disabling Explorer shell. |
| #44492 | Fixed the problem in Recorder where the remote out preview did not render if the name used in the remote URL did not exactly match the Remote Access Recorder Name setting. |
| #44506 | Fixed the problem in Recorder where audio output was observed on the Recorder settings pages if navigation from the Recorder page to the settings page occurred while stopping a recording. |
| #44507 | Fixed the problem in Recorder where switching signals quickly on an RL830 or ML830 could cause a heap corruption. |
| #44587 | Fixed the problem in Recorder where a modal window to enter a wireless network password did not appear if an invalid password was previously entered. |
| #44733 | Fixed the problem in Recorder where the RecorderManagementHostexe.configfile could be corrupted when using the power management features from the Management Portal. |
| #44902 | Fixed the problem in Recorder where the product would not start up correctly after an upgrade using the stand alone installer. |
| #44909 | Fixed the problem in Recorder where there was inconsistent notification when adding or removing recording devices. |
| #44925 | Fixed the problem in Recorder where some special characters were treated as invalid in wireless network profile username and password fields. |
| #44998 | Fixed the problem in Recorder where the preview player didn’t play Video 2 or Video 3 when replaying the same presentation more than once. |
| #45107 | Fixed the problem in Recorder where the broadcast access list was not respected. |
| #45108 | Fixed the problem in Recorder where logging out from the remote interface sometimes didn’t remove media access correctly. |
| #45234 | Fixed the problem in Recorder where presentations did not play back in the Recorder preview player if player information was cached on the Recorder. |
| #43721 | Fixed the problem in Recorder where the video preview overlapped with the audio properties window while it was contracting. |
| #43813 | Fixed the problem in Recorder where the Recorder application erroneously started up if it was missing important binary files. |
| #44294 | Fixed the problem in Recorder where restarting the preview process was not reflected in the remote user interface. |
| #42940 | Fixed the problem in Recorder where a loading icon did not appear when changing network settings from the network icon. |
| #42976 | Fixed the problem in Recorder where the no device selected banner persisted after initially selecting a device. |
| #42683 | Fixed the problem in Recorder where user was not notified that updating network settings can take 30 seconds or more. |
| #43129 | Fixed the problem in Recorder where recovered presentations did not display presentation statistics. |
| #43421 | Fixed the problem in Recorder where empty presentation folders were left in the My Mediasite Recorded Presentation directory. |
| #43883 | Fixed the problem in Recorder where the Network Settings Connection Status did not automatically update without reloading the page. |
| #42069 | Fixed the problem in Recorder where the option to Sync Encoding Settings resulted in an error if the Mediasite Connection ‘Remember Me’ element was unchecked, instead of prompting the user to log in. |
| #42138 | Fixed the problem in Recorder where the Recorder would crash if changing input devices while a presentation with unsupported encoding settings was open. |
| #42519 | Fixed the problem in Recorder where the total frames statistic was inaccurate. |
| #42668 | Fixed the problem in Recorder where the error message for enabling remote power control was only briefly displayed. |
| #43206 | Fixed the problem in Recorder where the status bar was sometimes inaccurate when beginning recording using a default template from the Mediasite server. |
| #41470 | Fixed the problem in Recorder where the Restore from ISO busy icon continued to display after restore process stopped due to error. |
| #42974 | Fixed the problem in Recorder where errors occurred when switching the IP Address Mode via the remote user interface. |
| #43576 | Fixed the problem in Recorder where the prompt to enter Mediasite Connection credentials displayed when navigating to pages within the Recorder UI if the connection Remember Me option was not checked. |
| #44721 | Fixed the problem in Recorder where the alert to restart the Recorder after licensing took too long to display. |
| #44999 | Fixed the problem in Recorder where locking a Windows machine being used as a video input could cause errors or crashes on RL-120R1 Recorders. |
| #44569 | Fixed the problem in Recorder where audio monitoring in the Recorder interface would stop working after closing a Remote Desktop session that used an audio setting to play audio on the client computer. |
| #42114 | Fixed the problem in Recorder where slides captured from an SD-SDI source were not cropped correctly. |
| #41908 | Fixed the problem in Recorder where slides captured from a composite video source were not cropped correctly. |
| #44607 | Fixed the problem in Recorder where the option to automatically adjust the clock for Daylight Saving Time was disabled when changing to some time zones. |
| #44639 | Fixed the problem in Recorder where post-processing completion would frequently close the preview player. |
| #44762 | Fixed the problem in Recorder where syncing encoding settings from a server could delete some encoding settings from the Recorder. |
| #45440 | Fixed the problem in Recorder where presentations that failed to recover via manual recovery could reattempt recovery many times. |
| #43431 | Fixed the problem in Recorder where the Recorder Health Monitor logged some disk drive serial numbers incorrectly. |
| #44774 | Fixed the problem in Recorder where the number of repeating scheduled instances was inconsistent depending on which UTC offset is used. |
Known Issues
- Changing a recurrence’s start time after a presentation for the recurrence is opened on the Recorder causes a second presentation to be created without deleting the previous presentation.
- Custom IIS push publishing points must be manually reset before the Recorder is able to push to them again.
- When viewing the list of Recorders in Management Portal, a Recorder will display as offline if your site root URL is set to HTTPS and the Recorder is set to use No SSL. Recorders in this state can still be accessed remotely, they only display as offline on the list.
- Recovering a Smooth Streaming presentation that has been opened by the Recorder Player will fail and not play back properly. The Recover Presentation option should only display after the Recorder has been rebooted. Currently, the Recover Presentation option displays after refreshing the page or restarting the Recorder while the presentation has been opened in the player. This can lead to a recovery failure and unplayable presentation.
Sonic Foundry Contact Information
General information mediasite@sonicfoundry.com.
Customer Support website: Mediasite Customer Assurance Portal
Customer Support phone: 877.783.7987.
December Server Maintenance
The next scheduled monthly Windows Updates for the Mediasite servers is Monday, December 19th from 5 a.m. to 6 a.m.
For further information and future updates, please see the Updates and Maintenance Schedule: https://wolfware.ncsu.edu/updates-maintenance/
Closed Captioning
When working with a captioning provider, always reference the NC State Convenience Contract 298479 to ensure you receive the discounted rate. Information about NC State closed captioning contract and contract rates can be found here:
https://accessibility.ncsu.edu/multimedia/internal/providers.html
More Information
For Mediasite information and help requests, email mediasite-help@ncsu.edu.
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